Posts Tagged ‘ Timberland

A New Triple Bottom Line

As we dive into the New Year and face up to the challenges ahead, I am reminded of the fundamental reason so many of us are working in this area. We came to do more good, though we often find most of our time is spent doing less harm.

CSR organizations are increasingly tasked to cover both.

And we will have to come up with new approaches to scale doing less harm and doing more good at the same time.

The Cost of Incrementalism

What is taking so long? Looking at just one aspect of CSR, corporate philanthropy, we see lack of results from scale — from the ReachScale site:

“Over the past forty years, over 200,000 nonprofits were established. Only 144 achieved budgets of 50 million (USD) or more. Of that group fewer than 15 were scaled through corporate financial contributions. In other words, corporate funding has scaled one nonprofit every three years.”

Adding to the old answers to “What is taking so long?” are some new challenges:

First is the fragmentation of social responsibility activities in most companies. Executives talk about the need to track involvement in major issues (pensions, training, employee healthcare, etc.) as well as environmental impact (carbon, water, energy, packaging, etc.). But treated as individual issues, the solutions often receive inadequate attention for any comprehensive solutions.

This fragmentation problem is most extreme for companies who ignored externalities until recently and then just tacked on an external function to try to handle them. Doing what’s right needs to be mainstreamed, and it all begins by comprehending what it means to “do less harm.”

Unfortunately many companies fall victim to the equivalent of the mission creep that plagues the non-profit world. Creeping incrementalism in both environmental and philanthropic activities falls short in three ways:

- Essential focus and risk taking never happens, and under-resourced efforts yield inadequate progress.

- Instead of focusing on innovation and testing sustainable approaches, attention drifts to smaller and easier approaches and/or unsustainable activities (often with high visibility). As a result, real challenges—like measuring water risk without addressing water stewardship—are avoided altogether.

- Too many resources are spent communicating small wins and covering up a lack of progress. The focus on perception vs. reality becomes a resource sink and can actually do more harm.

Scaling “Do Less Harm”

Two years ago, Wal-mart began to scale its comprehensive supply chain initiatives. Many questioned the resource allocation and the criticality. Two years later, these new comprehensive mainstream models are being talked about as table stakes.

The genie is out of the bottle on these issues. These days the scorecards are being kept by a variety of independent monitoring organizations.

While some companies are still in denial, the smart corporate players are partnering with the scorekeepers to assist them in mainstreaming their “do less harm” commitments. The recent comprehensive fleet mileage targets agreement between the US Government and the global auto companies (highlighted in a recent editorial by Tom Friedman) represents an example of this trend that will continue across many ecosystems.

Scaling and mainstreaming “do less harm” is garnering much of the effort in the best companies. And as leaders see the positive benefits of this approach, the most innovative already realize that the same idea set should be applied to “do more good.” They are also the first to see that the big problems can only be solved through a mix of both approaches along with a significant dose of innovation.

Scaling “Do More Good”

Here are three reasons why scaling “do more good” will have even more impact on creating virtuous cycles that support both better environmental stewardship and better economic growth. First, an example:

Many challenges exist around young people, learning, access for people at risk and education for the disadvantaged. One critical reason that youth are at risk and people lack access is disabilities. There are a broad range and most require donor driven approaches with limited sustainability.

One exception is hearing loss—an opportunity that can directly overcome the disability of 300 million people and over 180 million infants, children and young adults. As is often the case, these opportunities exist because of underserved markets and this is one of the largest underserved markets with 60 percent of 600 million people at risk, untouched, globally.

Access to the market has been created by a small team of innovators working over the past decade to invent the solar hearing aid. Solar Ear is already manufacturing in Botswana and Sao Paolo. Eventually there will be 10 manufacturing sites serving 60-70 countries, with low tariffs, and reaching millions of people that are not served by traditional companies. They are completing a deal for the distribution rights for Solar Ear in Brazil that will fund their third manufacturing line in China — and all the hearing aids and chargers are manufactured by deaf young adults.

Solar Ear and Howard Weinstein just won the Social Entrepreneur Award at the World Technology Summit, among many other recognitions.

From “License to Operate” to “License to Grow”

Social impact scaling that can demonstrate progress in meeting people’s fundamental needs while making a modest profit is a new innovation. With an ethics-based marketing model instead of interruption-based one, new opportunities emerge. As corporate strategy guru Michael Porter pointed out in “Strategy and Society,” a Harvard Business Review article he coauthored with Mark Kramer:

“No business can solve all of society’s problems or bear the cost of doing so. Instead, each company must select issues that intersect with its particular business. Other social agendas are best left to those companies in other industries, NGOs, or government institutions that are better positioned to address them. The essential test that should guide CSR is not whether a cause is worthy but whether it presents an opportunity to create shared value – that is, a meaningful benefit for society that is also valuable to the business.”

Other examples include Healthpoint Services (see this article on exceptional scale) and Lifespring Hospitals, operating in rural India, are two examples of a license to operate that has evolved into a license to grow. Arogya Parivar (AP), an innovative outreach by Novartis India is another example. (AP received a prestigious award for “Best long-term rural marketing initiative” from the Rural Marketing Association of India.)

Increasingly companies will recognize that it is not enough to do less harm. A license to grow demands more vision and more impact. It also requires building ecosystems and innovation models that can turn problems into profits.

Reputation based on Results

Donations and volunteer hours are no longer newsworthy unless presented in the context of strategic commitments to solve real problems.

Forward thinking companies like Nike and Timberland admit openly that they know their businesses are not currently environmentally friendly. Going forward they need to drive innovation to drastically change their businesses. In the future we cannot produce products like T-shirts in the environmentally damaging way we do it today.

Going forward, companies will not be able to protect and preserve their reputations through “pretty pictures” CSR. Instead they will need to identify an appropriately big problem and then demonstrate measurable results towards a solution.

Return on Investment

What is new with ROI in the sustainable impact world is how it is achieved. In the past the corporation’s core business produced the returns with a small percentage of the profits allocated to cost centers including CSR and philanthropy. Increasingly global companies see how the most pressing problems that seemed to be intractable resource sinks can be, with appropriate innovation and collaboration, profit producing. For example, General Electric’s global business strategy now centers on two critical challenges: healthcare and energy.

Achieving profit through social innovation and collaboration requires new partners that are assembled from all over the globe. These partnerships are generating profitable and sustainable innovations by offering products at price points that a large segment of the pyramid can afford. Ideally these solutions are marketable because they also result in behavior change. The creation of delivery systems for clean water to rural villages is an example of a rapid behavior-change solution.

The reputational value of sustainable solutions can attract multiple sources of capital. As you watch the social investment announcements in 2012, you will increasingly see strange bedfellows clasping hands and acting together to drive integrated social and monetary returns.

This new triple bottom line leverages strategic and brand resources within the corporation with highly innovative social enterprises. By combining social impact, enhanced reputation and a return on investment in this way, the whole becomes significantly greater than its parts.

Photo credit: Organic Soul

Note: A version of this post first appeared on CSRWire.

Sustainable Brands and Authenticity

We are surrounded every day by the fallout from authenticity disconnects and dichotomies. The examples are glaring and particularly poignant right now, with “green branding” investments being made while the most elemental safety precautions were ignored.

At the Sustainable Brands Conference last week in Monterey, I spent three days hearing and seeing the positive side—real initiatives that are making a difference, shifts in fundamental thinking at the C-level in major enterprises, innovators inside and outside companies working together. It restores some hope in our global future.

Three themes emerged from that conference for me that can enable all of us to act and innovate more authentically:

License to operate
No matter how you view the ubiquitous presence of Starbucks in your neighborhood, Starbucks is coupling significant investments in reducing their footprint with jobs that offer healthcare as fundamental. Those are issues that are of importance to all of us. In talking about the Starbucks cup recycling efforts, Ben Packard acknowledged that while they have to deal with all aspects of their footprint, the real touch point of everything is the cup. If Starbucks can’t address that issue then they do not deserve to be in your community.

Responsible Profit
Jason Saul of Mission Measurement said it best: Donations and volunteer hours are no longer newsworthy unless presented in the context of strategic commitments to solve real problems. This theme was repeated in a number of sessions as forward thinking companies like Nike and Timberland admitted openly that they know their businesses are not currently environmentally friendly. Going forward they need to drive innovation to change their businesses drastically. In the future we cannot produce every day products like T-shirts the way we do today. The companies that do not exemplify this shifting reality do not deserve to be in the sustainable brands community.

Commitment and Authenticity
Most of the conference attendees are sincere proponents of improving the world and securing their license to operate. The most common question asked was a variation of this one: “How can we communicate our sincere efforts to be responsible?”

This is the wrong question. And if it is the question you are asking then it is likely that your sincere efforts cannot be communicated authentically. Sincerity does not guarantee authenticity. The plethora of recent green washing debacles include sincere companies as well as cynical ones. Corporations from either end of that spectrum were criticized—and rightfully so—for their lack of authenticity.

Seeking authenticity means carefully considering the capabilities you possess and the costs you impose. It also requires an answer to the following: “What significant challenge in the world can our leaders and stakeholders commit to solve that makes our commitment clear? How do we responsibly apply capabilities and budgets so that our customers, employees and the general public can measure our willingness to think big and to innovative solutions for serious social problems?”

If your organization is handing out money, leaving the selection and solutions to others and placing no reporting or measurement requirements other than check size, your authenticity is going to be minimized. If you are logging volunteer hours in ways that don’t leverage core competencies to solve serious problems, you are disrespecting your potential to shift the impact and really make a difference.

Collaboration is critical in navigating this new territory. One of the focal points should be on social enterprises already innovating to solve problems that improve the world and are core to your business at the same time. Partnering with the most innovative social enterprises can move you forward in becoming a leader that is making demonstrable progress towards solving real problems. Other approaches such as open innovation, mass collaboration and tri-sector partnerships can add further leverage to your talent and capabilities. Regardless of your approach, the license to operate will be much more rigorous in the future.

The #Promise Conference

GUEST POST by Deborah Barlow*


“Amazing New Yoga Poses,” with Rhett and Link in a “Get Healthy Challenge” video created through Howcast and GE.

Last Thursday I attended The #Promise kickoff conference held at the Metropolitan Pavilion in New York. From the event website:

The #Promise kickoff conference will explore how the rise of social and mobile media is catalyzing innovation in corporate social responsibility from companies and consumers.

Recent events have moved corporate social responsibility to the center of the public discussion. And, the shifts in media are causing marketers to place a premium on strategies that encourage people to participate in marketing and to work together on social and environmental causes.

The #Promise will feature (1) original “promise” presentations from some of the most innovative global leaders in business and corporate social responsibility PepsiCo, GE, Nokia, MTV and Timberland; (2) panels curated by the leading media platforms for social innovation TED, Fast Company, and GOOD; and (3) formal and informal participation from leaders in business, technology and the public and nonprofit sectors.

All in all, a day well spent. Lots of highs, a few lows of course, but here are a few of my favorite moments.

In the corporate corner
Hearing Andrew Katz and Jeremy Cage of PepsiCo candidly describe the organic, learn as you go approach that Pepsi has taken in giving their now-legendary Pepsi Refresh Project the legs it needs to succeed. (For anyone who doesn’t know about this initiative, Pepsi took their Superbowl advertising budget of $20 million and redirected it to fund social enterprises based on consumer voting.) The initial response they received surprised everyone—6,000 proposals submitted, with 25 million votes cast. Now, says Katz, the challenge is how to tell the stories of the recipients. “Giving away money is the easy part, It is the ability to report back on the impact of that money that is hard.”

Hats off to PepsiCo. No, they aren’t currently a paragon of sustainability or an eco-friendly, healthy products company. But they get that they need to be a leader in rethinking business goals, practices and intentions going forward.

GE‘s Healthymagination campaign partnered with Howcast (how-to videos…with a twist) to create fresh, funny and engaging videos around general health themes. Amazing New Yoga Poses, a short video performance shown by Linda Boff from Global Marketing, was laugh out loud funny. This isn’t just a light bulb company anymore.

Margaret Morey-Reuner of Timberland is the paragon of sincerity and authenticity. She stated up front that being a bootmaker is not eco-conscious. But her candor was combined with a powerful story of Timberland’s efforts to make a difference.

Morey-Reuner told an interesting anecdote about an earlier Timberland campaign, “Stamp Out Genocide” which featured a boot with a map of Africa printed on it. Nobody bought the boot, and the campaign and product line were a failure. Timberland’s realization about the relationship between causes and products is a good one: “People come to a store to be delighted, not brought down. So we learned how important it is to properly contextualize our good works.”

Another anecdote she shared was spot on. A few years ago Timberland was involved in a number of initiatives. When the company’s CEO met with Bill Clinton (Clinton Global Initiative), the former President’s assessment was frank: “You have too many messages going. Pick one thing and focus on that.” With a tree in their logo and its suggestion in the company name itself, trees have become THE Timberland cause.

Other corporate-related insights
Great example of how brand advocacy can pay off: A few years back both Dell and Apple had problems with exploding computers. The Apple problem was actually much worse than Dell’s, but the media and consumers focused on Dell. “It’s like people wanted to hate Dell.” Apple had insurance against this sort of unexpected occurrence, building a strong tribe of brand advocates over time. That investment paid them back in spades. Apple got out of this bad news episode with virtually no dip in sales. Meanwhile Dell’s sales were very hard hit by the incident.

Heard in the social enterprise corner
From Rod Arnold, CCO of Charity Water:
Nearly one billion people on the planet don’t have access to clean drinking water.
80% of health problems around the world are the result of dirty water.

From June Cohen, Director, TED Media:
In talking about the very risky but ultimately brilliant decision made by Chris Anderson to open up web access to TED talks, June positioned their dilemma in one phrase: “ideas are free, bandwidth isn’t.”

From Jamie Daves, Executive Director of Think Social:
“The good companies go to school off of each other, learning from each other’s mistakes.”

* * *
Tomorrow: More nuggets from the best and the brightest at The #Promise…

_______
*Deborah Barlow is a communications consultant with ReachScale whose other life is painting, writing and observing life online and off. She shares her personal point of view on her blog, Slow Muse, and her artwork on her website.